Praadis Education - Privacy Policy

 

Privacy Policy EFFECTIVE August 1, 2023 (APPLICABLE FOR ALL COUNTRIES EXCEPT THE USA).

We value your trust. In order to honour that trust, PRAADIS EDUCATION adheres to ethical standards in gathering, using, and safeguarding any information you provide. PRAADIS STRATEGY DEVELOPMENT AND TECHNOLOGIES INDIA PVT LTD, is a leading technology company, incorporated in India, for imparting education across the country. This privacy policy governs your use of the application named 'Praadis Education'. Please read this Privacy Policy ("Policy") carefully before using the application along with the Terms AND Conditions ("T & C") provided on the application. Your use of the Application, or services in connection with the application or registrations with us through any modes shall signify your acceptance of this policy and your agreement to be legally bound by the same. If you do not agree with the terms of this policy, do not use our application and any other products or services associated with it.

 

User Provided Information

 

The application obtains the ‘personally identifiable information’ you provide when you download and register for the application. When you register with us, you generally provide – When you register with us, you generally provide

(a) Your name, age, email address, location, phone number, password and your educational interests,
(b) Transaction-related information, such as when you buy subscription, respond to any offers, or download or use applications from us,
(c) Information you provide us when you contact us for help
(d) Information you enter into our system when using the application, such as while asking doubts, participating in discussions and taking tests.

The said information collected from the users could be categorized as "Personal Information", "Sensitive Personal Information" and "Associated Information". Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the "Data Protection Rules")) shall collectively be referred to as "Information" in this Policy.

 

We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is using the device to access the Application, so long as the log in/access credentials match with yours.

 

In order to make the best use of the Application and enable your information to be captured accurately on the Application, it is essential that you have logged in using your own credentials. We will, at all times, provide the option to you to not provide the Personal Information or Sensitive Personal Information, which we seek from you. Further, you shall, at any time while using the Application, also have an option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this policy below. In such event, however, the company fully reserves the right to not allow further usage of the Application or provide any other kinds of services or products to you.

Data Collected And For What Purpose:

 

Disclosing specific categories of information that are ‘accessed’ or ‘collected’ from a user:

 

1. Camera – App uses camera for enabling ‘Live Stream’ and user profile.

2. Record Audio – App uses microphone for enabling ‘Live Stream’ through third-party platform. The third-party collect and process audio data to improve its quality of service.

3.Phone calls – Data collected by third-party (for using live stream) is used for improving their quality of service

4. Pictures and record video – This permission is used for hosting the recordings of recent “Live Stream’ classes on the app with support from the third-party app. These recordings are watched by students to study at a later time.

5. Notification – To alert or inform students about upcoming activities on the app. This helps students to not miss important events happening on the app.

6. Photos and videos – Our application may collect photos and videos for various purposes such as profile picture & access live class through third party.

 

This information collected is stored in our servers for future use. However, we do not share these images with third parties; they are only used for internal purposes for improving the quality of service. By submitting an image to our platform, you acknowledge and consent to our collection and storage of your image.

 

Automatically Collected Information

In addition, the application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of internet browsers you use on your mobile, and information about the way you use the application. As is true of most mobile applications, we also collect other relevant information as per the permissions that you provide.

At the time, you register with us for our services or during the term of service related to our products/services/subscriptions, we may require access to your camera and microphone of the device like phone, laptop, etc. you are using to access our services for our LIVE CLASSES. It allows us to improve our in-classroom experience and allows us to host recordings of these classes on our app which students can rewatch at a later time.

 

We record the audio/video between you/your ward and our tutors/representatives is collected for the purpose of improving quality of our services or for training of our people. This recorded data is not subject to be shared with you at a later time for any reason. Also, by agreeing to this Privacy Policy, you consent to our collection/recording/use of you or your guardians audio/video recordings and personal information for the purposes as mentioned above.

Use of your Personal Information

 

We use the collected information to analyse trends, to conduct research, to administer the application. We also use this information to learn about each user's learning patterns and movements around the application and to gather demographic information and usage behaviour about our user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to external service providers to help us improve the Application. We will share your information with third parties only in the ways that are described below in this Policy.

We may use the individual data and behavior patterns combined with personal information to provide you with personalized content, and improve your learning objectives. Third parties provide certain services which we may use to analyze the data and information to personalize, drive insights and help us improve your experience or reach out to you with more value-added applications, products, information and services. However, these third-party companies do not have any independent right to share this information. We do not sell, trade or rent your information to any third party unless, we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregated statistics about our customers, traffic patterns, and related site information to reputable third parties. However, this information when disclosed will be in an aggregate form and does not contain any of your Personally Identifiable Information. We may occasionally send email notices or contact you to communicate about our application. These acts are considered essential part of the process of notifying users on important matters and receiving feedback from them so that the application could keep running peacefully.

 

 

We may disclose Information:

As required by law, such as to comply with a subpoena, or similar legal process; to enforce applicable T & C, including investigation of potential violations thereof; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request; with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this policy; to protect against imminent harm to the rights, property or safety of the application or its users or the public as required or permitted by law; with third party service providers in order to personalize the application for a better user experience and to perform behavioural analysis. Any portion of the Information containing personal data relating to minors provided by you shall be deemed to be given with the consent of the minor's legal guardian. Such consent is deemed to be provided by your registration with us.

 

Access to your Personal Information

We will provide you with the means to ensure that your Personal Information is correct and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your profile from our application. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone.

 

Cookies

We may send cookies (small files containing a string of characters) to your phone, thereby uniquely identifying your mobile browser. Cookies are used to track your preferences, help you login faster, and aggregate to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

 

Links

We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve our customized content. Clicking on links may take you to sites outside our domain. We are not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by our application.

 

Alerts

We may alert you by email or phone (through sms/call) to inform you about new service offerings or other information which we feel might be useful for you.

Public Forums

When you use certain features on our application like the discussion forums and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums this information may become publicly available.

 

Security

We are concerned about safeguarding the confidentiality of your Information. We provide procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees only who need to know that information in order to operate, develop or improve our application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

 

 

Auto-Renewal

When a user subscribes to a monthly package in 'PRAADIS', the auto-renewal feature is enabled by default. The subscription will be automatically renewed each month through the ‘Play store’ for Android and the ‘App store’ for iOS, based on the platform, the app is installed. Users who purchase the monthly package from the PRAADIS website can manage their 'Auto-renewal' through our website. The billing cycle for the monthly subscription begins on the date the user makes their initial payment. Subsequent recurring payments will be processed on the same date each month.

If you wish to disable the auto-renewal feature, you can manage your subscription settings directly through your ‘App store’ or ‘Play store’ account. If you require assistance, please contact our customer support team.

 

 

How Long Do We Retain User Data?

Currently, we plan to retain user data while an account is active and for at least three years afterwards. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.

 

Log information

When you access our website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

 

User communications

When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

 

Changes to this statement

As the Company evolves, our privacy policy will need to evolve as well to cover new situations. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.

 

Your Consent

We believe that, every user of our Application must be in a position to provide an informed consent prior to providing any Information required for the use of the Application. By registering with us, you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us. Processing, your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India (Except the USA), your information will be transferred, processed and stored in accordance with the applicable data protection laws of your residing country. Reach out to us on support.edu@praadistech.com, in case of any queries.